*** NOTICE ***
The Online HelpDesk Support and Phone Support are ***suspended*** due to the lack of funding. Please contact your state TPF-5(354) representatives to push the funding for the ProVAL support project! In the meantime, we recommend ProVAL users attending Online ProVAL workshops!
If you are having a ProVAL software issue, please check the Release Notes first. It is possible this is a known issue that will be addressed in the next version.
The ProVAL Support contract is sponsored by the Pooled Fund Study “TPF-5(354) Improving the Quality of Highway Profile Measurement”.
Please help keep ProVAL alive and free to all users by contacting your US DOT’s Research Department to participate in the above Pooled Fund Study.
We provide online technical documents that will help you answer some of your ProVAL and profiling questions.
Frequently Asked Questions (FAQs) and Getting Started are available for ProVAL 3.0+.
***Suspended*** Online Helpdesk Support
Please submit a support ticket online regarding ProVAL software or workshops. For software issues, add detailed descriptions of your questions including step-by-step procedures and example files to allow us to duplicate the problem.
*** Suspended *** Phone Support
You can also call us at +1 (512) 451 6233 (ref: ProVAL Support).
We provide a 72-hour maximum response time to questions we receive via Online Helpdesk or phone pertaining to the installation and operation of ProVAL.