ProVAL Support

If you are having ProVAL software issues, please check the Release Notes before contacting us—it’s possible this is a known issue that will be addressed in the next version. If you are still having software issues, please view the documentation, submit a support ticket through our online Helpdesk, or give us a call at +1 (512) 451 6233 .

For general inquiries, please contact us here.

The ProVAL Support contract sponsored by the US FHWA expired on Dec. 31, 2016. It is now sponsored by the Pooled Fund Study “TPF-5(354) Improving the Quality of Highway Profile Measurement”.

*** NOTICE *** The ProVAL HelpDesk is suspended due to the lack of funding. Please contact your state TPF-5(354) representatives to push the funding for the ProVAL support project!

Please help keep ProVAL alive and free to all users by contacting your US DOT’s Research Department to participate in the above Pooled Fund Study.


We provide online technical documents that will help you answer some of your ProVAL and profiling questions.

Frequently Asked Questions (FAQs) and Getting Started are available for ProVAL 3.0+.

ProVAL FAQ  ProVAL Getting Started

The ProVAL Library is your central clearinghouse of all documents and sites available on profiling.

Online Helpdesk Support (suspended)

Please submit a support ticket online regarding ProVAL software or workshops. For software issues, add detailed descriptions of your questions including step-by-step procedures and example files to allow us to duplicate the problem.

Phone Support

You can also call us at +1 (512) 451 6233 (ref: ProVAL Support).

We provide a 72-hour maximum response time to questions we receive via Online Helpdesk or phone pertaining to the installation and operation of ProVAL.

Support is provided by engineering firm The Transtec Group, Inc. in cooperation with FHWA.