This support is for ProVAL only, currently sponsored by the TPF-5(354) pooled fund study.
This support is NOT for ProVAL Clarity since it is not funded. Hopefully, the TPF-5(399) will sponsor similar support for ProVAL Clarity and its suite of software in the near future.
The current ProVAL Support contract is sponsored by the Pooled Fund Study “TPF-5(354) Improving the Quality of Highway Profile Measurement”. It is expected that ProVAL Support will be sponsored by TPF-5(537) Improving the Quality of Highway Profile Measurement starting in 2026. Please help keep ProVAL alive and free to all users by contacting your US DOT’s Research Department to participate in this new TPF-5(537) pooled fund study!
If you are having a ProVAL software issue, please check the Release Notes and User’s Forum first. This may be a known issue that will be addressed in the next version.
ProVAL User’s Forum
Online Helpdesk Support
Please submit a support ticket online regarding ProVAL software or workshops. For software issues, add detailed descriptions of your questions, including step-by-step procedures and example files, to allow us to duplicate the problem.
Phone Support
You can also call us at +1 (512) 451 6233 (ref: ProVAL Support).
We provide a 72-hour maximum response time to questions we receive via the Online Helpdesk or phone about the installation and operation of ProVAL.