FAQ ProVAL 3.3

Can Text or Excel files be imported?

You can now import text-based files, but not Excel files. If you save your Excel file as a CSV or TXT file, you should be able to import it.

Errors or Crashes

The first thing you should do is send us the log files. These files will help us figure out what the problem is. If you are able to restart ProVAL, perform the following steps:

  1. Click the Help button in the toolbar.
  2. Click Save Logs.

Screenshot: ProVAL Save Logs

If you receive an error message while opening ProVAL, the most likely cause is corruption of your Options or Analysis Templates. We will still need the log files, but unfortunately you will need to do some extra work. In the future, we may supply a tool to automate this process.

Sending the log files

For Windows XP, your log files are located here:
C:\Documents and Settings\[USERNAME]\Local Settings\Application Data\The Transtec Group\ProVAL 3.3

For Windows 7, look here:
C:\Users\[USERNAME]\AppData\Local\The Transtec Group\ProVAL 3.3

This location is hidden so you will probably need to Show Hidden Files. Send us the Recording Log.xml and Event Log.xml files, preferably zipped first. It is possible these files will not exist. If this is the case, don’t fret, just go to the next step.

Remove potentially corrupted files

For all files and folders listed below, we recommend moving them to a temporary location instead of just deleting them. If you find that one of these files is causing the problem, please send it to us so we can fix the problem.

For Windows XP, look here:
C:\Documents and Settings\[USERNAME]\Application Data\The Transtec Group\ProVAL 3.3

For Windows 7, look here:
C:\Users\[USERNAME]\AppData\Roaming\The Transtec Group\ProVAL 3.3

Move Options.xml. If ProVAL does not start, then move Analysis Templates.pvat. If ProVAL does not start, contact us.